Hiring an Expert You Can Trust

With a bit more time around the house, you might be thinking about how to get a few outdoor home improvements completed as the warmer weather settles in. Finding the right expert might seem daunting and it’s true that sourcing someone with know-how can feel like a job in and of itself. But trust me, hiring the wrong professional can do a lot more harm than good. So where do you start? Here are my top tips for finding an honest, reputable contractor. 

Ask for referrals.

When it comes to hiring an expert for remodeling or outdoor home repair work, you should look at it the same way you would for a doctor or an accountant. Start by asking friends, family and co-workers, or you can try your local building inspector or the owner of the lumberyard in your area. Additionally, every tradesperson has a network of other home professionals they deal with regularly so if you have a plumber you trust but you need an electrician, don’t be afraid to reach out. 

Set up a first date.

When meeting with professionals, your gut feeling is as important as anything else. Home improvement is a personal process so go at it in the same way you would a first date. Do you like the solutions and options the expert provides? Does he communicate with you in a way that’s clear and concise?  Do you feel comfortable that she will do the job the way you want it done? Don’t get caught up in special deals or flashy talk, trust your instincts and go with a professional that feels more like a partner than a salesperson.

Don’t ask for a rough estimate. 

If you have a big job that you need done, there is no use in asking for a “ballpark figure”. Chances are that the prices quoted in the estimate will change once the contractor has a chance to understand what is specifically required. Certain things such as the condition of the property, the materials used for the job and the personalization that you require will make up the price, so save yourself some time and confusion by making a list of what you really want before the contractors show up for the first appointment. Most professionals will give you an estimate for free so make the most of that opportunity by getting specific. Getting a good deal is important, but not if it means scrimping on quality workmanship. 

Do ask for a plan.

Understanding your costs is key, but it’s also a good idea to ask for a plan of action to ensure you are fully aware of both the process and the timeline for the job. A simple step-by-step explanation will give you the clarity you need to ensure that you and your contractor are on the same page. As a professional, I like to make sure the steps involved in a job are clearly articulated for two reasons; it gives my customers confidence in the project and it helps them understand all of the work being undertaken, especially the parts that might not be as obvious.  In my opinion, an educated customer is the best kind of customer.

Bob O'Donnell is the owner of O'Donnell Bros, Inc., a Bristol-based home improvement company established in 1975. Email your questions for Bob to info@odonnellbros.com with the subject line “Ask the Pro”. All questions may be considered for publication. To contact Bob for your remodeling needs, call O'Donnell Bros, Inc. at (860) 589-5155 or visit www.odonnellbros.com. Advice is for guidance only.

Finding the Right Contractor for the Job

With colder weather on the way, you might be in a race to batten down the hatches and get a few things fixed around the house. Finding the right expert might seem daunting and it’s true that sourcing someone with know-how can feel like a job in and of itself. But trust me, hiring the wrong professional can do a lot more harm than good. So where do you start? Here are my top tips for finding an honest, reputable contractor. 

Ask for referrals.

When it comes to hiring an expert for remodeling or home repair work, you should look at it the same way you would for a doctor or an accountant. Start by asking friends, family or co-workers for a referral, or you can also try your local building inspector or the owner of the lumberyard in your area. Additionally, every tradesperson has a network of other home professionals they deal with regularly; so if you have a plumber but need an electrician, don’t be afraid to reach out. 

Click the “like” button.

When meeting with professionals, your gut feeling is as important as anything else. Home improvement is a personal process so go at it in the same way you would a first date. Do you like the solutions and options the expert provides? Does he communicate with you in a way that’s clear and concise?  Do you feel comfortable that she will do the job the way you want it done? Don’t get caught up in special deals or flashy talk, trust your instincts and go with a professional that feels more like a partner than a salesperson.

Don’t ask for a rough estimate. 

If you have a big job that you need done, there is no use in asking for a “ballpark figure”. Chances are that the prices quoted in the estimate will change once the contractor has a chance to understand what is specifically required. Certain things such as the condition of the property, the materials used for the job and the personalization that you require will make up the price, so save yourself some time and confusion by making a list of what you really want before the contractors show up for the first appointment. Most professionals will give you an estimate for free so make the most of that opportunity by getting specific. Getting a good deal is important, but not if it means scrimping on quality workmanship. 

Do ask for a plan.

Understanding your costs is key, but it’s also a good idea to ask for a plan of action to ensure you are fully aware of both the process and the timeline for the job. A simple step-by-step explanation will give you the clarity you need to ensure that you and your contractor are on the same page and it will also help you plan around activities you might have going on, like family coming into town for the holidays. As a professional, I like to make sure the steps involved in a job are clearly articulated for two reasons; it gives my customers confidence in the project and it helps them understand all of the work being undertaken, especially the parts that might not be as obvious.  In my opinion, an educated customer is the best kind of customer.

Bob O'Donnell is the owner of O'Donnell Bros, Inc., a Bristol-based home improvement company established in 1975. Email your questions for Bob to info@odonnellbros.com with the subject line “Ask the Pro”. All questions may be considered for publication. To contact Bob for your remodeling needs, call O'Donnell Bros, Inc. at (860) 589-5155 or visit www.odonnellbros.com. Advice is for guidance only.

Protect Your Home From Future Wind Storms with These Six Tips

This week’s wild wind was not to be taken lightly. I’ve had calls from all over the area to fix roofs, repair gutters, and replace siding that was damaged. While high winds aren’t very common, they can cause major headaches for homeowners, especially those who have to go through the process of making an insurance claim. With that being said, here are my six tips for “weathering the storm” that inevitably comes with unanticipated damage to your home.

Check your policy now

Every insurance policy is unique and it’s really important to review your coverage annually to make sure you’re up to date with the inclusions and exclusions. Most homeowner's policies cover damage due to wind but other storm-related issues such as flooding are usually not part of the deal. The State of Connecticut Insurance Department has a basic homeowner’s storm damage FAQ on their website, but because all policies and insurers are different, it’s worth talking to your agent.

Be very careful

Damage can’t always be seen, so it’s important to exercise extreme caution. Inspect the powerlines around your home as well as the trees. Even if nothing is down now, a broken limb could fall later, so it’s better to be diligent. Also, be sure to watch for leaks in the days and weeks after bad weather. High winds often rip off shingles, leaving roofs exposed to rain and snow.

Make use of your camera

The most common types of storm-related damage are to roofs, windows, siding, and windows. As you inspect your home, take photos or everything and don’t move anything unless it's necessary. Video is also a great way to document any potential damage. The more evidence that you have, the better off you’ll be when you go to make an insurance claim.

Call your insurance company

Once you’ve assessed any potential damage, you can get in touch with your insurance provider. Do this as soon as possible and be ready with all the documentation that you’ve collected. Your insurer will be able to assess the damage to your home and help you understand what's covered by your policy. They’ll also connect you to a claims agent if required.

Make repairs

After you’ve reported any damage, it’s time to clean up. Leaving exposed areas uncovered and not fixing leaks will create much bigger problems, so be sure to clear and patch any problem spots. Do not ever try to touch downed power lines or electrical equipment - report those to your electricity provider or even your town’s fire department.

Hire a good, local contractor

Believe it or not, there are some hacks out there who chase storm damage, taking advantage of homeowners who need a fast fix. Don’t fall for these traps - look for someone local and reputable who has a good track record and is fully licensed and insured. The Better Business Bureau is a great place to get started.

Bob O’Donnell is the owner of O’Donnell Bros. Inc., a Bristol-based home improvement company established in 1975. Email your questions to info@odonnellbros.com with the subject line “Ask the Pro.” All questions may be considered for publication. To contact Bob for your remodeling needs, call O’Donnell Bros. Inc. at (860) 589-5155 or visit http://www.odonnellbros.com. Advice is for guidance only.